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Employees

Pandox’s corporate culture is the key to the Company’s success. It provides the right conditions for motivated and independent employees with clear authority in their roles, and for equality in the workplace. Pandox has 1,148 employees from 91 different countries, which reflects the diversity in the hotel industry.

Personal development is a company priority. Pandox’s ambition is to offer all employees
training, development opportunities and career planning, as well as flexible ways to find balance in their lives. In 2020 performance and career development reviews were conducted with 43 (66) percent of Pandox’s employees. The reduction relates to Operator Activities and is due to fewer hours worked by the employees in 2020. As the majority of the employees in Operator Activities were furloughed, only a few courses were completed during the year.

Health and safety

All employees are to have a healthy, safe and secure work environment. Risk assessments are carried out on a regular basis. Risks identified are usually associated with building sites and physical risks at hotels, such as the risk of fire and of trips, slips and falls. All employees receive annual training, information and
instructions on safety. There are procedures in place to review evacuation routes and check emergency lighting and signs on an ongoing basis. While renovations are taking place emergency exit routes must be maintained by keeping evacuation routes clear and by keeping emergency lighting in working order and fire detection systems active.

During the year 0 (0) work-related deaths occurred and 1 (5) workplace injury of a more serious nature occurred. This involved a server slipping on a wet floor, resulting in a broken knee. Pandox has also started collecting data on sickness absence to analyse the current situation and to see if the Company needs to establish common goals for this going forward. Contractors taken on for renovation, remodelling or extension work are instructed in Pandox’s health and safety routines and, in their capacity as employers, are formally responsible for investigating and taking steps if any of their employees are injured at work.

Pandox has no formal responsibility for the employees of the tenants. However, Pandox does try to influence their practices through its Code of Conduct for Business Partners, which describes what the Company expects of them.

Health and wellness

Pandox aims to ensure that employees have a good work-life balance and encourages physical activity to promote wellbeing and improved performance. Pandox Movement is an initiative for the head office and the Property Management segment where employees participate together in sports and other physical
activities. Employees are encouraged to challenge themselves and set ambitious goals, such as taking part in races such as “Spring för
Livet” (Run for Your Life).

Hotels in the Operator Activities segment are themselves responsible for the health and wellbeing programmes offered to the employees and this is often determined by which brand they operate under. Some hotels offer employees wellness opportunities in the form of use of the hotel’s gym, pool and sauna before or after their shift. Some hotels offer employees help to stop smoking as a way of promoting better health. In 2020
some initiatives were paused or had to change course due to restrictions relating to Covid-19.