Pandox’s sustainability strategy is based on integrating sustainability into the business model, catering to stakeholder expectations while laying the foundation for sustainable growth. Feedback from Pandox’s stakeholders on the Company’s sustainability work is important in determining how the Company sets its priorities internally and which improvement measures to implement.
Process for materiality analysis and stakeholder dialogue ahead of 2022
In autumn 2021 a new stakeholder dialogue and materiality analysis were carried out to determine if there were any changes in the stakeholders’ expectations and requirements, and to identify which material sustainability topics Pandox should focus on and report on in 2022 and onwards. The results are presented in the diagram to the side here.
This process began with an analysis of the external environment, including in-depth interviews with expert stakeholders, to identify potential sustainability topics that may be material for Pandox. Surveys were then carried out in which external and internal stakeholders had the opportunity to evaluate how much emphasis Pandox should place on each sustainability topic. Pandox examined the previous material sustainability topics as well as new topics, including biodiversity, climate adaptation, green transport and well-being, but also the topic of increased cooperation between hotel chains, property owners and suppliers.
Pandox then performed a new materiality analysis to evaluate the Company’s positive and negative impact on the surrounding communities throughout the value chain from an economic, environmental and social perspective, and to prioritise the most material sustainability topics. The Board of Directors then verified that the sustainability topics defined as material in the materiality analysis are important for Pandox to focus on.
1.Reduced climate impact through reduced GHG emissions
2 Reduced waste and increased recycling/reuse
3 Increased use of sustainable
4 Reduced energy consumption
5 Environmental certification of buildings
6 Environmental certification of hotel operations
7 Climate adaptation of the buildings
8 Reduced water consumption
9 Green transport 1)
10 Biodiversity 1)
Employees and suppliers
11 Business ethics and anti-corruption
12 Increased cooperation in the value
chain within sustainability 1)
13 Health and safety of employees and
14 Fair employment terms for employees
15 Attractive and equal workplace
16 Wellbeing, employees 1)
Guests and communities
17 Satisfied guests
18 Responsibility to local community
19 Health and safety of guests, visitors
20 Customer privacy and data protection
21 Prevent trafficking and prostitution
22 Purchase of locally produced, vegetarian and vegan food1)
23 Wellbeing, guests and visitors1)
1) These sustainability topics were analysed in the materiality analysis, but were evaluated as being less material to Pandox.
Motivated and talented employees are the key to success. Pandox makes every effort to be one of the most attractive employers in the industry.
Within Pandox’s Operator Activities business segment the guests expect the hotels to deliver a safe and memorable experience. The hotel premises are to be safe and the employees must have the right skills to operate them in a safe and secure way.
Pandox five focus areas
Pandox’s long-term ambition is to offer green properties in both business segments and to offer green operation within Operator Activities. The goal is to create resource-efficient properties and resource-efficient operation that reduces Pandox’s climate footprint while also growing the business.