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Attractive employer

Pandox’s corporate culture is the key to the Company’s success. It provides the right
conditions for motivated and independent employees with clear authority in their roles, and for equality in the workplace. Pandox has 1,148 employees from 91 different countries, which reflects the diversity in the hotel industry.

In 2020 performance and career development reviews were conducted with 43 (66) percent of Pandox’s employees. The reduction relates to Operator Activities and is due to fewer hours
worked by the employees in 2020. As the majority of the employees in Operator Activities were furloughed, only a few courses were completed during the year.

Employee satisfaction

Pandox makes every effort to be one of the most attractive employers in the industry. In order to be an attractive employer, Pandox offers a dynamic but also secure working environment that encourages development and does not tolerate discrimination or harassment.
Employees are offered a clear mandate
to succeed in their role at work. As the Company has a lean organisation, having a strong moral compass and independence is essential.

In 2020 a survey was introduced for hotel employees within Operator Activities. The purpose is to measure employee satisfaction on a quarterly basis and the short-term target is a score of 80 percent. The employees also have an opportunity to suggest improvements. The 2020 result was 81 (80) percent. 

Employee turnover is another indicator of how satisfied the employees are. The turnover of Pandox’s hotel employees was 36 (22) percent in 2020. Employee turnover at the head office was 8 (2) percent. All of Pandox’s employees are able to join a trade union. Collective agreements are used in Operator Activities and collective bargaining takes place. In 2020 a total of 72 (70) percent of employees within Operator Activities were covered by collective bargaining agreements. Also, workplace evaluations of the physical and psychosocial work environment are carried out every three years or when significant changes are made within the organisation, such as in connection with renovation or remodelling.