We are aiming to reduce its ecological footprint while also growing the company. Through automation and improvements to resource efficiency, as well as changes in behaviour, we create conditions for green operations and green growth.

Managing green operations 

Pandox’s Environmental Policy establishes the values and guidelines for our environmental work. It covers aspects such as energy consumption, emissions, waste and water consumption. The goal is to reduce our environmental impact in four stages:

  • reduce demand through behavioural changes
  • increase resource efficiency in production and distribution
  • increase reuse and recycling of energy, water and materials
  • transition to renewable energy sources wherever possible

We report annually on our climate performance to CDP (formerly the Carbon Disclosure Project) and during 2018 we improved our score from C to B.

Environmentally certified operations

Pandox ambition for all of the hotels within the business segment Operator Activities is to have Green Key certification – unless they already have another environmental certification by equal standard within three years of being acquired or reclassified. The number of environmentally certified hotels in 2018 was 15.

Energy and emissions

Most of Pandox’s energy consumption consists of electricity, heating and cooling for the hotels. In 2019 we intend to establish targets for water, energy consumption and waste for our business.

To support this endeavour, energy and water consumption within the business segment Operator Activities is being analysed. This analysis is aimed at determining the current status of consumption and ranking possible measures and investments for reducing consumption of energy and water. The analysis process will result installation of control and measurement systems for more efficient monitoring, where needed.

As the outcome of technical installations and innovative solutions is mainly dependent on how the employees maintain these, a pilot project will be implemented at four hotels. The purpose is to train staff, increase employee engagement and awareness and change behaviour in day-to-day routines.

Next year we will also implement a travel policy and take steps to reduce emissions from business travel. In the first quarter we will begin a carbon offset programme for business travel by head office employees.

Water consumption 

Today none of Pandox’s operations consume water from water-stressed areas, i.e. areas where there is a water shortage. However, as climate change may lead to water shortages, including in areas where Pandox operates steps need to be taken to review and adapt water consumption. We are aiming to reduce our water consumption by installing water-saving equipment and changing employee behaviour around water consumption. We also aim to inspire and influence guests to change their consumption behaviour.

In 2018, we continued our implementation of water consumption measurement systems at hotels in the business segment Operator Activities. The systems make it possible to monitor water consumption in realtime. Any leaks or deviations from the daily water usage are registered immediately, enabling problems to be quickly identified and remedied. In 2018 three large leaks were discovered and quickly fixed. This is estimated to have saved 10,000 m3 of water and minimised potential damage to the buildings. The goal is for all hotels operated by Pandox to implement relevant measurement systems in 2019.


Pandox’s goal is to reduce the quantity of waste in operations by increasing waste sorting by both employees and guests. A significant portion of our waste arises in the business segment Property Management in connection with hotel reonstruction and renovation. Within the business segment Operator Activities waste is mainly generated at restaurants and in hotel rooms. During 2018 our business segment Operator Activities generated 1 metric ton of hazardous waste and 3,119 metric tons of non-hazardous waste. In 2019 an inventory will be performed of the local possibilities, challenges and national laws governing waste management. We will also initiate a pilot project in waste management in kitchens and restaurants within the business segment Operator Activities.


Chemicals are mainly used in hotel cleaning. We are aiming to reduce the amount of harmful chemicals as they not only have a negative impact on the environment, but also on employee health. In 2018 we identified and listed all harmful substances used, as a first step towards mimising the use of harmful chemicals. We have also started a pilot project for reducing chemicals in cleaning processes at Hotel Berlin. Among other things, mops have been switched out to microfibre mops that only require water. Between September-December 2018, the project resulted in a reduction in chemicals use of around 67.20 litres and a reduction in water use of 57,624 litres.